IT Manager

ROLE PURPOSE

The IT Manager is responsible for overseeing outsourced and internal  IT services across a large, geographically distributed hotel network. This includes managing technology vendors, coordinating projects, supporting hotel openings, ensuring compliance with standards and regulations, and contributing to the long-term digital strategy of the organization.

KEY RESPONSABILITIES
Vendor and Service Management

• Manage and oversee external IT service providers delivering operational support to hotels.
• Track and evaluate SLA performance and service KPIs, ensure of appropriate invoicing/payment  
• Ensure alignment of vendor deliverables with company standards and expectations with full governance
• Participate in reviews, audits, and procurement processes.
• Support contract negotiations and vendor selection.
• Conduct technical assessments of third‑party integrations (PMS, POS, Check‑in kiosks, payment systems, IPTV, key-card systems) to ensure compatibility and security.

Support for Hotels lifecycles 

• Openings/disposals'
• Identify opportunities to improve operational efficiency through technology. 
• Ensure project execution (risk, quality, scope, timeline) , Coordinate vendors responsible for deploying infrastructure, systems, and integrations.
•  Support arbitration to define oportunity to define projects to be deliverd

Hotel Technology Strategy and Innovation

• deep knowledge on hotel technology tools (PMS, POS, GRMS, GMS, etc)
• Recommend and evaluate new solutions, tools, and vendors to improve hotel performance.
• Provide technology insights to executive management.
• Contribute to modernization and digital transformation initiatives.

Additioanl skills: 

• Financial and Budget Oversight: knowing  tririga is required 
• Compliance and Security Oversight 
• Cost optimisation

QUALIFICATIONS

Experience

• 5+ years of experience in IT management or IT service coordination.
• Experience working in an outsourcing-based model.
• Vendor management
• Background in hospitality, retail, or multi-site organizations is an advantage.
• Proven record of managing complex IT projects.

Technical Knowledge

• Understanding of enterprise IT environments and cloud-based solutions.
• Knowledge of PMS/POS /GRMS and BMS systems (hospitality preferred) is a must.
• Understanding of GDPR and security standards (PCI DSS is a plus).
• Network/firewall management on master level
•  tririga is required (oportunities, funding requests, programs, approval schema, reporting, access rights -  master skils   are  aplus)

KEY COMPETENCIES

• Strong communication and stakeholder management skills.
• Ability to coordinate multiple vendors (above  15) and projects simultaneously 
• Analytical thinking and problem-solving ability.
• Proven negotiation and contract management skills.
• Proactive approach and ability to work independently.
• Strong organizational and planning skills.
• English/French/Spanish in fluent